Answered Problem with Editing Support Case.

[JamesBowen]

Hi, has anybody else had this problem when raising a support case with Progress Software? See attached Image.

I just created a new Support Request and I wanted to make an amendment and I can't save the changes because there is no description field to fill in.

 

[Stefan]

You cannot edit your 'original' case. Once it has been created you can only add comments.

 

[RealHeavyDude]

Lucky you, being able to even create a support case ...

I don't have an exact reatio, but I bet that 1 out of 5 I need to call Tech support to have one opened for me.

Heavy Regards, RealHeavyDude.

 

[JamesBowen]

Yes Stefan, you are correct. You can't edit your original case, nor can you add comments until it has need assign to a tech support person. It was all very confusing. Stupid error message. Why have an edit button when you can't edit?