J
Jean Richert
Guest
How can I join the Progress Community? What is a group and why should I join groups? How can I join a group? Where can I see the list of groups I joined? Community Groups and Industry Groups tiles explained. How can I post in a forum? How can I add highlighted code in a post? How can I edit or delete my own posts? How can I set my forum email notifications? How can I set my Community notifications and emails? How can I change my avatar picture? How can I change my display name? How can I change my time-zone? How can I change date format? How can I build my network of friends within the Community? How can I see my list of friends? How can I chat with other member? What is the meaning of the different badges? How does the Community search engine work? How can I report a product enhancement request? What happens to products enhancements I have reported? Where can I provide feedback about the Community? How can I join the Progress Community? Our Community is open to anyone. Without registering and logging in, you’ll still be able to browse and navigate through it. However, if you’d like to contribute and you do not have yet a Progress ID, you’ll first have to request one by registering. To do so: On the Community main landing page, click “Register Now” Fill in the registration form and submit it. You will receive a confirmation email from donotreply@progress.com that includes a link to authenticate. Once you have authenticated, you’ll then be able to log in our Community using your Progress ID and the password you choose when filling in the registration form. What is a group and why should I join groups? Our Community is organized through a set of groups and subgroups. These are basic containers where you’ll find different resources and apps such as forums, wikis, documents, calendars etc… We have structured our community in 2 main groups: The Community Groups where you’ll find Progress Products related groups, Progress User Group (PUG) groups and regional PUGs subgroups, Technology Partner group and a group dedicated to our User Conferences (recordings). The Industry Groups where you’ll find groups to discuss non-product related topics and industry trends such as Big Data, Cloud or Internet Of Things. If you’d like to get notifications, contribute by posting in a forum or add comments to our wikis or documents or report products enhancements, you will need join groups matching your interests. Once you have joined a group do not forget to check How can I join a group? Once you have logged in using your Progress ID, to join a group, follow these steps: If you’d like to join one of the Community Groups or Industry Groups , click the at the bottom of each group’s tile you’d like to join. If the group does not have a tile, go to the group overview page, click the “Join Group” button or the “Join Group” under Member Options Where can I see the list of groups I joined? Once you have logged in the Community using your Progress ID, you’ll see the list of groups you joined through the following different ways: On the Community main landing page, under MY GROUPS all possible groups you joined are listed. For Community Groups , your list will be displayed through the “Show” drop-down. On your profile page, select the “Groups” tab Community Groups and Industry Groups tiles explained On the Community main landing page, you are able to select Community Groups or Industry Groups . When you select one of these you’ll presented with a tile. Find below these tiles descriptions The Community Groups tile: The Industry Groups tile: How can I post in a forum? Once you have logged in using your Progress ID, to post in forum: Make sure you have joined the group where you’d like to post. If you want to post in a group part of Community Groups or Industry Groups , click the forum icon within the tile: If you want to post in a group for which there is no tile: Go to the group Overview page by clicking on its link under MY GROUPS Go to the Forum itself through the navigation-bar or click “Create New Post”. If you decide to post using the “Create New Post” button, you’ll then be able to choose in which forum part of the group you’d like to post. If you decide to post through the Forum page, under MEMBER OPTIONS select “Start a new thread”. You’ll then be able to create your post. Note that you can start a thread as a Question or a Discussion. Don’t forget to TAG your post as it will help improving the Community search . How can I add highlighted code in a post? Once you have started adding a post, make sure to switch to “rich formatting” Once you are in the Rich Editor, click the highlighter icon Choose the language from the drop-down. Copy/Paste your code and “Insert” it in your post. How can I edit or delete my own posts? Go to your post and hover over the drop-down post options. How can I set my forum email notifications? Once you have joined a group of your interest, you may want to receive or not email notifications when a new thread is created. To manage your forum email notifications, go to the forum page, under MEMBER OPTIONS you’ll be able to set your forum notifications on/off. If the group has multiple forums, use “Manage subscriptions” . You’ll then be able to set all your group forum notifications from one single screen for that group How can I set my Community notifications and emails? The Community provides more than just forum notifications emails. For you to be able to set other Community notifications and emails, follow these steps: On the member-id widget, click on the cog Select the “Email” tab to set your email preferences Note: Your private email is the email address you provided when you requested your Progress ID. It is not public and not updatable as it is your unique identifier for our SSO. You have a Public email address as part of your Community user profile that can be reached by clicking your name in the member-id widget. Select the “Notifications” tab to set your overall Community notifications preferences Note : Live alerts are little pop-up windows being displayed at the bottom-left corner of your screen. How can I change my avatar picture? Once you have registered and logged in, you’ll have a default avatar. However, to help other members recognize you and friend you within our Community so you’ll be able to chat with them, we’d like to advise you to update your avatar. To do so: On the member-id widget, click on your name Select “Edit Profile” Select “Change avatar” Browse and select your new avatar picture then click “Upload and Use Image” Save your profile How can I change my display name? Once you have registered and logged in, the default display name used will be your Progress-ID. However, to help other members recognize you and friend you within our Community so you’ll be able to chat with them, we’d like to advise you to update your display name. To do so: On the member-id widget, click on the cog In the “Basic Options” tab, update the NAME field and click the “Save” button. How can I change my time-zone? To ensure your posts, threads or comments are matching your time-zone, please make sure to update your Community time-zone. To do so: On the member-id widget, click on the cog In the “Advanced Options” tab, update the TIME ZONE field and click the “Save” button How can I change date format? Depending on your preferences you may like to have dates being displayed in different formats. To update the date format you’d like to use, please follow these steps: On the member-id widget, click on the cog In the “Advanced Options” tab, update the DATE FORMAT field and click the “Save” button How can I build my network of friends within the Community? Almost anywhere throughout the entire Community, hover over the user name. A pop-up window will be displayed with an option for you to click on to send that user a friend request. The user will then receive a friend request notification for him to approve or deny. As soon as he will accept your request, he will be added to your list of friends How can I see my list of friends? On the member-id widget, click on your name Select the “Friends” tab and you’ll see the list of your friends within the Community. How can I chat with other member? Our Community provides online chat. However you can only chat with members you are friend with. The chat app is in the bottom-right corner of each Community screen. To chat with your friends, check you have your chat online. To put yourself offline, just click the green top-left indicator. It will turn gray meaning you’re offline What is the meaning of the different badges? When hovering over users name, a pop-up window will appear where you’ll find some details about that user. Under the user’s avatar you can see different badges. Reputation badges are granted based on your contribution from a quality and quantity perspective. To find our Reputation badge list, please follow this link . Merit badges are granted based on roles and/or as a recognition for special user’s achievements. To find our Merit badge list, please follow this link . How does the Community search engine work? The Community Search is available at the Community main landing page as well as in most of the Community pages. Group Overview page – Search engine Forum page – Search engine When typing within these search boxes, the Community search will start automatically and show you a first results set for your responses available in the Community only. We have added 2 extra search engines: the KB search engine and the SITEWIDE search engine. To access these 2 additional search engine, we advice our members ALWAYS to click the “Search” or the “Magnifier” buttons to access the results sets from all 3 search engines: COMMUNITY, KB and SITEWIDE. Click the respective tabs to access the different search results sets. Note: As we are triggering 3 different search engines, each has its own filtering options that are displayed on the right side of your results set. The KB search is the very same than http://knowledgebase.progress.com The SIDEWIDE search offers you a “Documentations Collection” you can select to narrow your SITEWIDE search to our products documentations. How can I report a product enhancement request? Our Community provides a way to our members to report products ideas or enhancements request. Here are the steps for you to follow if you’d like to contribute with your ideas: On the Products tiles, click the bulb Alternatively, if you’re within a group, you can also click the “Ideas” in the group navigation You may then reach the Products Enhancements group Overview page or the Idea page for the product you’d like to report an enhancement. If you have not yet done so, make sure to join the Products Enhancements group Select from the list the product where you’d like to report your idea. In MEMBER OPTIONS, click “Submit an idea” fill the Idea form and save it. Note : if you don’t see the “Submit an idea” option in the MEMBER OPTIONS, it’s most likely due to the fact that you haven’t joined the group yet. What happens to products enhancements I have reported? Our Product Managers review new ideas periodically and will provide an update once they have had a chance to consider your idea. Please note that this is governed by Progress Community Terms of Use . Where can I provide feedback about the Community? As the only way to make our Community better is for us to listen to your feedback, as a member you are more than welcome to share with us your input in our dedicated forum. This forum is available from: The Community homepage, click the “Learn More” button Click the “Community News and Feedback” option which will take you to our forum. A link to that forum is also available through each groups Overview pages, under GROUP QUICK LINKS.
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