S
Santosh Patel
Guest
Are you trying out the email in a new tenant that is created after the published application has been updated? If yes, it should receive the changed template. If you are trying in a tenant that was previously created, note that unless you push updates for a published application to the tenants that have that app, they will not receive the changes. The published application determines the copy of app that a new tenant would receive during provisioning. However, for existing tenants, the application needs to be updated. This can be done in two ways. In your master tenant goto Marketplace app > Published applications > Rollbase app > Push Updates You will have to check the "Overwrite changes" checkbox to update existing items. This will update the selected tenants with the latest copy of the app. This can also be done from within a tenant by going to Setup > Applications The app, Rollbase in your case, will show a "Check Updates" link under the Actions column (if there is an update available). The link opens up the app in marketplace. Click "Update" button and select the first option "Yes, Update all components". This will now have updated your app in this tenant and the changes should be reflected. Note: The two options exist as you may want to give an app to your tenants and allow modifications in the app by your tenants. To avoid overwriting those modifications during an update, but pass on the new features of the app, select the other option that just adds new components (objects, fields, triggers, pages, etc) and does not update existing components that may have been overwritten by the tenant.
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