M
mollycms
Guest
"So in the above example, it IS like buying a 2020 model of your 2017 car and getting all of the money you paid for your 2017 car to apply towards the purchase of your 2020 car! Wow!!" To be fair, to make this analogy accurate, its like buying the 2017 car and being told if you pay us a certain % of the price every year, you can have the latest model for free and then being told we aren't making that model any more but you can get the initial value of the 2017 car back towards the 2020 model. You could debate that, although the new car your being pushed does have some fancy new features, you are likely just going to use it to get from A to B and would of been just as happy with a slightly updated release of the 2017 model for that year. Now, as Rob's analogy was awfully simplistic, so is my counter. I personally think a fair method would of been to allow a no cost upgrade to the equivalent PASOE (aren't we due for a new PxSOE product? ;-) ) product but with maintenance charged at the new rate (i.e. as if the PASOE was bought outright). But in the end, yes there are some companies that handle this worst then Progress. Just something to thing about. Molly
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