M
Manooj Murali
Guest
Instead of creating a communication log directly, the ideal way would be to 1. Create an object in Rollbase say 'Phone Call' 2. Create a conversion map and map fields from this object to Communication Log object. 3. Create a trigger (after create) and select this conversion map. Now, ask your customers to create a record of 'Phone Call' whenever there is an incoming call and a communication log with appropriate details (as mapped in conversion map) will automatically be created.
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