G
gus bjorklund
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The main difference in the two categories of customers is based on business model and business relationship, not product. The important difference between the ISV partners and the enterprise-direct customers is that the ISV partners buld their applications and then sell those bundled with the OpenEdge runtime products to their customers. Typically these bundles do not include development tools though some ISV’s may bundle licenses for those too. The ISV provides application maintenance and OpenEdge maintenance and firs-level support. The customer of an ISV has a relationship with the ISV but not with Progress. Usually Progress knows nothing about the ISV’s customer. The enterprise direct customers buy product from Progress to use with applications they built themselves or perhaps bought source licenses for the application from someone else. This class of customers usually takes care of maintenance of the applications on their own. The business relationship is between the enterprise-direct customer and Progress. No third party is involved in that.
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