[progress Communities] [progress Openedge Abl] Forum Post: Re: Conversation Into Email Reply

  • Thread starter Thread starter Karthikeyan Bhaskaran
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Karthikeyan Bhaskaran

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Hello Anu, For Q1, if Conversation is the same as the Communication Log, you could create an Email Template with the Communication Log token added to it. Then, either through More Actions > Send To on the List View page, with the record selected, or from the Record View page > Send, you can choose the template, and then continue composing the email message. Q2: I gather you are opening the Record View page - I have not looked at the older versions regarding the page content for the Send action. But, in the present version, 4.5.0, from the "Send To" action on the List View page, you get the existing record attached to the mail (you also get an option to send to a different email address). On the other hand, if you open the record, and choose "Send" from the More Actions menu, it does not pre-populate the email address or the record. Send / Send To are invoking two different pages, and the content rendered is different.

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