K
Karthikeyan Bhaskaran
Guest
Hello Wave, If this is the default "Support Tickets" feature, there is no built-in mechanism to share records - but ownership can be transferred at the Master-zone level from the Support Center app. In my test, I see that the tickets created by Rollbase tenantuser1 get transferred to Rollbase tenantuser2 if the Master zone user edits the "Subscriber" value. The Support Tickets link in the Tenant-level UI shows ticket records for the logged in user. (This is an actual logged-in Rollbase user). Hope this is what you are looking for. Regards, Karthikeyan
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