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Paul Koufalis
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jonathan.wilson unfortunately your solution is not ideal because the number of available agents per asbman/wtbman isn't indicative of how many agents are really available. What you need to know is maxAgent minus (busy/sending/locked/etc). It's when you get close to maxAgent that you potentially have a business-disrupting issue. Your solution returns the number of available agents among the list of running agents and if you auto-trim, this solution could generate many false positives.
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