On line Help html error

[philippoommen1]

Hi

We have a desktop Progress application on our terminal server (Windows 2008 R2 64-bit). but pressing F1, rather than bringing up the .chm help file, gives an error that says: HTML Viewer Error: (14426). We tried running the .chm help files directly; Task Manager says that they're using the hh.exe process, so we tried publishing that app too, but it didn't help.

What could be the reason.

Regards
-Philip

 

[oli]

What happens when you run the .chm help file directly (using hh.exe)?

Did you already check/tried the various tips described here: http://www.drexplain.com/press/arti...d_displaying_chm_files_reasons_and_solutions/

 

[philippoommen1]

No it not helped still that customer facing the issue.


No it is not helped. Please see the error

 

[philippoommen1]

No it not helped still that customer facing the issue.


View attachment 1132 No it is not helped. Please see the error

 

[philippoommen1]

We are invoking the on line help using system-help command. In 64-bit PC windows help engine is different and Progress is considering that why I am thinking in this way 32-bit it is working fine.
-Philip-

 

[oli]

By default, Windows will indeed try to use the 64 bits version.
If your Progress installation is 32 bits, then consider using the 32 bits version of "hh.exe" (and possibly "hhctrl.ocx").
They are located in the c:\windows\sysWOW64 directory.