Need explanation and solution on the below error message

[jchellap]

Hi All,

I am new to SSM module When i book a call in 11.1.1.1. I am getting the below error message.

ERROR : End user 2MW0502 owns this item/serial/reference. Please re-enter

Please find below screenshot.

┌─────────────────────────────── User Selection ───────────────────────────────┐
│ Call ID: Call Date: Time: │
│ Serial: CBCK00773 │
│ End User: 4mbg060 BGS GLOBAL HOSPITALS │
│Item Number: 1505-9000-000 GL Re: 0 Engstrom Ventilator │
│ Contract: Service Type: Area: │
│ Start Date: Install Date: 01/11/07 │
│ End Date: Warr Exp: 31/10/08 Response: │
│ PO Number: Comments: No │
└──────────────────────────────────────────────────────────────────────────────┘
┌───────────────────────────────── Call Info ──────────────────────────────────┐
│ Caller: Phone: │
│Description: │
│ Work Code: Queue: Comments: │
│ Severity: Status: Event Date: │
│ Type: Next Status: Event Time: │
│ Prob/Skill: Next Status Date: Escalation: │
│ Assigned: Next Status Time: Quote Number: │
│ Priority: Incident Date: Schedule: │
└──────────────────────────────────────────────────────────────────────────────┘
ERROR: End User 2MWO502 owns this item/serial/reference. Please re-enter.
F1=Go 2=Hlp 3=Ins 4=End 6=Mnu 7=Rcl 8=Clr 9=Pre


Requesting your help on this.