Forum Post: Unable to access Rollbase Native or Portal

[freddieb@qbcon.com]

Since we tried to install Rollbase in the public cloud yesterday, I am unable to login to Rollbase with users and passwords that worked previously in the private cloud with local host . I also get an error when I try to use the link “Forget Password”. The errors is: Error : Invalid User Name or Password. Please try again. If you have forgotten your password, please use "Forgot password" link to reset it When I use "Forgot password" link, the error is:An account with user name johans@qbcon.com was not found. Please contact your System Administrator or try again . Can anybody PLEASE help as this is my first application and I need it urgently.

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