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Note sure if this helps exactly, but here is some more information: Working with Customer Records To view and work with Customer record details, Rollbase administrators of the master tenant can do the following: 1. Navigate to the System Console : 2. Select the Customers tab. 3. In the Customers List area, click the Customer Name . 4. Do any of the following operations: View Logs : View log files associated with this customer, which can be useful for troubleshooting and debugging. Requires view permission Login : Log into a customer tenant as a Super-Admin (invisible user with full access). This option requires log in permission. The button only appears after the administrative user of the customer tenant enables access for the master tenant users. For more information about enabling support access, see Enabling an administrative user to log into a customer tenant . Edit : Modify the customer record. Requires edit permission. Delete : Delete the customer record and all customer's data. Requires delete permission. From the More Actions drop-down menu, the following are available: Login As : Log into a customer tenant as a particular user. This option requires log in permission. The button only appears after the administrative user of the customer tenant enables access for the master tenant users. For more information about enabling support access, see Enabling an administrative user to log into a customer tenant . Data Maintenance : Use this procedure to restore the integrity of relationships for this customer. This is only for fixing problems and will not be used under normal conditions. Requires edit permission. System Backup : Monitor and create backup files created in this customer. Requires view permission. Restore from backup : (from Backup page) Use the Restore option to delete all current customer data and replace it with data imported from the selected backup file (no users can be logged in during backup). Requires edit permission. Database Move : Moves customer data to another (selected) database. Requires edit permission. Additionally, after performing Database Move , you must navigate to the customer's details page, under Runtime Information area, select Load to load the customer tenant from the production server cache. You unload and load the customer tenant for the new settings to take effect. Only after loading the customer tenant from the production server cache can the users log into the customer tenant. From: smartsysISV [mailto:bounce-smartsysISV@community.progress.com] Sent: Sunday, December 07, 2014 2:16 PM To: TU.Rollbase@community.progress.com Subject: RE: [Technical Users - Rollbase] Where is the "Login" and "Login as" in the ISV-console RE: Where is the "Login" and "Login as" in the ISV-console Reply by smartsysISV Than you, but i need some assistance to get in to this customer-tenants and open this support access. Can you see my case 00295421 as soon as possible!! Stop receiving emails on this subject. Flag this post as spam/abuse.
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