G
grosener@dmsi.com
Guest
Jeff, We are in the process of porting from Salesforce to Rollbase including case management. Rollbase does not have an Email to Case equivalent. Rollbase does have some level of gmail integration that we may be able to capitalize on. On initial review, Rollbase's gmail integration appears to handle communication that is initiated from Rollbase to a contact but not visa versa. The gmail integration doesn't help us with what we know as "Email to Case" automatically getting the initial support request email from a customer contact pushed into a Case object record. I suspect we'll be writing code for this part. I should have more to come on this soon!
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