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I thought PANS was supposed to be open? Like the kbase. A lot of those vendors need their customers to tell them what the problem is so that they can provide that support. PANS emails are a key pro-active element to the support ecosystem that costs nothing and imposes no burden on PSC. Locking people out is counter-productive. On 10/16/14, 7:17 AM, Tim Kuehn wrote: RE: Progress Alert and Notification Service (PANS) for an end users Reply by Tim Kuehn PSC's expectation is that end users get their technical support via their vendor, which is why your client can't get access to support link and PANS. You may be able to talk to your PSC sales rep about changing that. Stop receiving emails on this subject. Flag this post as spam/abuse. -- Tom Bascom 603 396 4886 tom@greenfieldtech.com
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