Retrieving of MOUSE and TEXT CURSOR not implemented. (4049)

A customer of ours is getting it in a program based on a SmartBrowser.
I'm trying to reproduce it so that I can hopefully fix their problem.
 
This particular program has been in our software almost since day one and has never caused this kind of error before. The program is used quite alot in the initial setup of the software so it has been well tested.

There is only one new customer who has reported this as a problem which leads me to believe that it might be a setup problem with progress
 
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