B
Bruce Rudd
Guest
Darrell, I was able to take a look at your DataDirect Cloud activity and it seems that while your daily data usage as been increasing gradually over time on 9/24 there was a sudden and dramatic increase in usage. That's possibly related to your observed increase in the number of connections. I think opening a support case would be best at this point so you can work directly with a support engineer to determine what has caused this increase in activity. I checked your account and you are already enabled to open cases online via our technical support portal, SupportLink. Please click on the "Log/Manage Case" link from www.progress.com/support and try to log in the the same credentials you use to access DataDirect Cloud. If you're not able to log in that way, please post an update here and I will ask someone to look in to it. Regards, Bruce
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