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[quote user="dbeavon"] A small amount of ABL code was running in a single session, and it locked a few records, and proceeded to open a JMS adapter session to send the data to a queue. [/quote] I would say will be better to fix that in the app's code instead of relying on the server to detect and fix all possible cases where the client seems to be 'hung'. Unfortunately sloppy code exists everywhere (exclusive lock without no wait, potentially long running code ran in a transaction) and for whatever reason developers looks at the technology provider to fix everything, it just looks like other's bugs are more visible 
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