A
Anvi Jain
Guest
Hi, 1. Please make sure that there are no spaces or changes made in the login Url of the template. 2. Also, you have shared two e-mails formats , so can you please confirm whether you are getting the following text in the mail body or not - User Name: Temporary Password: 3. If your loginName has some special characters, can you please share the same. Also are you getting this issue for only this user or this is an overall issue. 4. Can you please confirm that you are a private cloud customer and your Authentication Type is "Password". Also, if you have any flags enabled in shared.properties for authentication. Thanks, Anvi
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