[Progress Communities] [Progress OpenEdge ABL] Forum Post: RE: Managing Open Edge release levels on multiple customer sites.

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mbianco

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My company manages approximately 750 customers with on-premises installations of Progress OpenEdge. We try to keep our customers on the same OpenEdge major version, recently we went from 10.2B.x to 11.7.x. When we feel a major OpenEdge upgrade is warranted we support 2 sets of r-code for approximately 12 months. Once everyone is on the new OpenEdge major version we discontinue the old set of r-code. It is a major effort to upgrade this many customers, we wrote our own installation packages that are wrappers that include the progress OpenEdge installation, along with other software and configuration changes we want completed. We offer the installers and directions to the customers. We also offer a fee based upgrade service for customers who would prefer to have us do the upgrades. Mike

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