[Progress Communities] [Progress OpenEdge ABL] Forum Post: RE: How can I explain for business the difference between the classic AppServer and the new

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Hi Robert, Wow indeed! To use your car analogy, I would have thought the SUV maintenance plan with free upgrades which I bought for my 2017 model would also give me the 2020 SUV model for free. After all it gave me the 2018 SUV and 2019 SUV. But PSC did some hocus pocus here and said the 2020 SUV model is so radically different (can’t use leaded petrol anymore, needs e10), it’s no longer an SUV. But if a new customer walks in and asks for an SUV, guess what that customer gets? I can’t fail anyone for trying to make an honest buck but wonder if the additional revenue is worth alienating the clients. I can tell you our clients are not happy and if we would try to pull this sort of tricks with our product we would be run out of town. I suppose Progress believes it has better customer lock-in so this is acceptable. Cheers, Simi

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