S
scott.harvest.acct@gmail.com
Guest
I am newbie and just looking for information as basically end user, as doing business accounting for client who's Point of Sale (POS) uses OE as a payment processor. There was a customer who was charged twice according to her, but our POS records showed only one transaction. The POS people blamed OpenEdge, but when pressed for a copy of file that was sent to OE for processing so I could look for the order number to check for duplicates, they claimed the POS system didn't retain such data and it could not be checked. This put me in a bit of a bind with the customer as I had little way to confirm the double charge accusation at that time. Question - Is there a way to access the OE data and examine what the POS sent to OE for processing so I could have figured this out? Eventually we were told by POS company there was a glitch and we should try their new beta (!) to avoid this issue - but this took a long time and the customer was not thrilled by the response time involved to resolve the issue. I would like to get a way to examine the file sent to Open Edge (Global Payments) so I could nail down what the issues are in the future. I realize it looks like many folks here are some sort of software developers but hopefully this is not too far from the correct forum. TIA Scott
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