H
hamblin
Guest
Modern customers have much higher expectations, such as proactive service, personalized interactions, and connected experiences across channels. In this half-day event, we will learn how Digital Experience Platforms impact your share of wallets and retention and how it is shaping our strategy moving forward. Agenda 8:30am - 9:00am Registration 9:00am - 9:15am Introduction and Welcome 9:15am - 10:00am Accelerate Digital Innovation Your customers - and your customers' customers - demand personalized, highly-interactive engagement through an ever-increasing number of channels. In this session, we will explore how impactful disruption allows organizations to lead. 10:00am - 10:45am Becoming more customer centred – opportunities in technology, practice and culture The digital world is constantly changing. Technology shifts and data privacy regulations just to name a few. The one thing that stays the same, however is the customer expectations are stably growing. In this session you will learn about how to reflect these changes in practice, how to change from waterfall to agile, and how mature organisations are challenging their own assumptions by becoming more customer centred. 10:45pm - 11:00pm Break 11:00am - 11:45pm Building Better Experiences, Achieving Better Results Topics include: • Traditional Expectations of a Content Management System • Evolution to a Web Experience and how it can benefit your business • What a Digital Experience Platform is, and how it is shaping our strategy moving forward • Sitefinity 12 and Beyond 11:45pm - 12:30pm Bridging the Customer Gap with DXP When creating your digital presence it is important to ensure it becomes a two-way digital experiences that invites the customer into the organisation. In this session you will learn how DXP can take us out of our comfort zone and into a real dialogue with our customers. 12:30pm - 12:40pm Break 12:40pm - 13:15pm Customer Story Learn how to utilize opportunities in Sitefinity DXP on the example of Arekibo's customer. 13:15pm - 14:30pm Lunch and Networking
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