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Santosh Patel, Here is some additional information (the doc will be re-published on Monday to ensure this appears): Customer tenants to permit master tenants to access their user accounts : Earlier, master tenants could log into a customer tenant without any permissions from the customer tenant. Rollbase 3.1 onward, the administrator of a customer tenant must manually permit master tenant users to access its environment for a specified duration. For more information about permitting administrative users to access a customer tenant accounts, see Enabling an administrative user to log into a customer tenant . Enabling an administrative user to log into a customer tenant The administrator of a customer tenant can allow master tenant users to access it's environment for a specified duration. Typically, if a customer tenant requires that the master users troubleshoot a problem in its account, the customer tenant gives access to the master users for them to rectify the problem. After getting the access, the master user can access the customer details page and log into the customer tenant. For more information about how master users log into a customer tenant, see Working with Customer Records . To enable a master tenant to log into a customer tenant: 1. From the customer tenant environment, as an administrative user, select Setup Home from the list of applications: 2. Under the Administration Setup options, select Support Access . The Support Access page appears. 3. 1. Click Edit to modify the support access settings in your tenant. 4. 2. Select Enable to allow master users to access and log into all the users in your customer tenant. 5. 3. Specify, in the Give Access for field, the duration for which you want to grant the access. 6. 4. Click Save . From: Santosh Patel [mailto:bounce-sapatel@community.progress.com] Sent: Sunday, December 07, 2014 12:51 PM To: TU.Rollbase@community.progress.com Subject: RE: [Technical Users - Rollbase] Where is the "Login" and "Login as" in the ISV-console RE: Where is the "Login" and "Login as" in the ISV-console Reply by Santosh Patel The change is referred to in this section documentation.progress.com/.../index.html and I quote, "Customer tenants to permit master tenants to access their user accounts: Earlier, master tenants could log into a customer tenant without any permissions from the customer tenant. Rollbase 3.1 onward, the administrator of a customer tenant must manually permit master tenant users to access its environment for a specified duration." Stop receiving emails on this subject. Flag this post as spam/abuse.
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