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Thanks Lee it does help, but the actual issue was cased by someone creating a credit memo and picking the ship to not the bill to customer number. This was breaking the link between the invoice and the credit memo. The user received an error message from progress, but ignored it.

I am new to the world of MXP and we are having an issue where certain types of transactions fail to follow the flow. I think I understand the flow, but if I am wrong please correct me. during the invoice process in direct billing op/directbf creates the sales-jrnl records. Next ar/slsjrnl...